Privacy Policy

1. Introduction

Cotham Carpentry ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, and address that you voluntarily provide when contacting us or requesting a quote.
• Usage Data: Information about how you access and use the website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Send you quotes and project proposals
• Communicate about your project and schedule appointments
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Third-party service providers who assist in our operations (e.g., hosting, email delivery)
• Legal authorities when required by law
• With your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Under the GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise these rights, please contact us at seb@cothamcarpentry.com.

7. Cookies

We use cookies to personalise content, analyse traffic, and improve user experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: seb@cothamcarpentry.com
• Phone: 07495 538290
• Address: Bristol, United Kingdom